Workshop service for GASTRO and household machines
Repair · Maintenance · General overhaul of portafilter machines and coffee grinders
Everything from a single source - we offer repairs and maintenance of portafilters, espresso machines and espresso grinders across all brands and manufacturers. Benefit from us as an authorized service center and exclusive partner of the espresso machine manufacturers Astoria, Sanremo Coffeemachines or Reneka Deurtschland.
Maintenance for HOUSEHOLD portafilter machines
Give your machine a new shine!
We maintain your machine: service check, descaling, seals, shower with collection and rental machine.
Repair for HOUSEHOLD portafilter machines
We get your machine running!
Is your machine defective or malfunctioning? We will create a quotation with a description of the fault.
Maintenance/repair for GASTRO portafilter machines
Your professional portafilter in good hands
Are you a restaurateur? Then benefit from reliable maintenance or reliable repairs.
Our service technicians are characterized by a high level of gastronomic expertise and therefore have the sensitivity required to ensure your business runs smoothly. You will benefit from this experience in particular when repairing portafilter and household machines.
Our main brands: Bezzera, Rocket Espresso, Ascaso, VBM, ECM, Lelit, Quick Mill, Eureka. Of course, you can also bring branded devices from other manufacturers for repair. Our radius of action extends from the Hamburg metropolitan region through Bremen, Schleswig Holstein, Lower Saxony, Mecklenburg-Western Pomerania to Berlin.
- All brands & manufacturers (portafilter machines/espresso grinders only)
- cost estimate (KVA) with error description
- Book service online and save time when dropping off
- rental machine during repair
- Pickup possible by appointment
- Self-delivery from Monday to Friday
- Repair time approx. 3 weeks
- No fully automatic coffee machines
- No devices from SAGE or Gastro-Back etc.
Important questions about our workshop service!
1. How much does it cost to repair a coffee machine or grinder?
Water is running out of the portafilter machine, the coffee is too cold or the grinding process of your coffee grinder is no longer correct?
In addition to the amounts stated on our product page, additional costs may arise because we do not know in advance which parts are affected. For this reason, we carry out an analysis of the error symptoms of your device.
For this purpose, our technicians will dismantle your machine and prepare a cost estimate (KVA) with the identified faults.
You will receive feedback from us with the costs and you can decide whether you want to have the repair carried out. In this case, the amount for the estimate will be offset against the repair.
Please note that despite careful troubleshooting during the further processing, deviations from the estimated costs may occur. This means that due to unforeseen circumstances, the invoice may deviate by up to 20% from the estimated cost. In any case, you will receive feedback beforehand.
2. How long does the repair or maintenance take?
For brands we sell, such as Astoria, Sanremo, Bezzera, Rocket Espresso, Ascaso, VBM, ECM, Lelit, Quick Mill, which are < 5 years old, we usually have the spare parts in stock or can procure them promptly.
The repair time is approximately 3 weeks . This applies from the date of delivery and does not take into account the shipping route for special spare parts.
If you bring another brand in for repair, our trained staff will also carry out the repair.
Please note that every manufacturer and every machine has its own individual characteristics, which is reflected in the technical analysis and spare parts procurement through increased time and costs.
For devices that are >5 years old, it may also be more difficult to obtain spare parts.
Please allow a longer period of time for implementation than our standard.
3. Where can I drop off my device, do you pick it up?
If you are not sure what the exact defect is, you have the option of bringing your device to us in person after completing the "online pre-registration" .
Collection and redelivery by our technicians can be arranged upon request.
Our business address and opening hours can be found below.
4. Which machines do you repair?
Basically, we repair all classic portafilter coffee machines and coffee grinders. We have most of the spare parts on hand for our main brands, such as: Astoria, Sanremo, Reneka, Bezzera, Rocket Espresso, Ascaso, VBM, ECM, Lelit, Quick Mill, Eureka. Of course, you can also bring branded devices from other manufacturers to us.
No repairs are carried out on devices made by SAGE, GASTRO-Back or similar fully automatic coffee machines.
5. What additional service costs may arise?
- Travel in the Hamburg area (city) = 68€ incl. VAT.
- Travel in the Hamburg area (metropolis) = 88€ including VAT (e.g. Norderstedt, Ahrensburg, Wentdorf etc.)
- Travel in the Hamburg area (surrounding area) up to 200 km = By arrangement and effort
Cost estimate (KVA) flat rate 79€ including VAT for household appliances.
- Cost estimate (KVA) flat rate 179€ including VAT for catering machines.
If you give us a repair order, the flat rate will be charged.
6. Something went wrong, where can I complain?
The many years of experience of our technicians and high-quality spare parts guarantee optimal repairs.
Maintenance and repairs are carried out with the utmost care and according to proven procedures and quality guidelines .
Given the complexity of the technology and the age of components, it is unfortunately not always possible to rule out the possibility of subsequent problems occurring after successful maintenance/repair.
- Please refrain from unnecessary requests within 3 weeks
- Note the further processing time after approval has been granted
- Check that you have provided the correct contact details
- Is our feedback or quotation in your spam folder
- Have you already released the existing KVA
- Please note that a service order can take up to 4 weeks
